Get inspired by some of the top thought leaders in CX
All sessions are now available on-demand
People will forget what you said,people will forget what you did,but people will never forget how you made them…
Why Watch
As people rush to embrace digital channels to manage their lives, brands need to find new ways to respond to ever-higher demands for remarkable customer experiences.
Discover how to lead your customers along a journey that feels personal and effortless. Don’t miss the chance to learn about practical tips and real-world success stories to help fuse all the available touchpoints and give customers the unforgettable experiences they crave.
Agenda
Why leading brands are putting social first
Discover just how personal, effortless, and memorable the customer journey of the future will feel. In the opening keynote for Emplifi Summit ‘22, CEO Mark Zablan walks us through an exciting live commerce scenario that could become the hallmark of every successful brand.
Product vision, strategy & future direction
Join Todd McCaslin, Emplifi’s Chief Technology Officer, to hear how our world-class unified CX platform delivers on quality, innovation, and value. This keynote is sure to inspire, inform, and shape your plans for CX across your teams and organization.
Empowering young people worldwide
The Global Fund for Children envisions a world where all children and youth are safe, strong, and valued. Listen to the conversation between GFC CEO John Hecklinger, Managing Director Hayley Roffey, and Emplifi CMO Zarnaz Arlia about the good work this organization is doing by investing in community-based organizations around the world.
Unforgettable experiences: Why emotional bonds are at the heart of every loved brand
Modern brands aspire to deliver unforgettable experiences – but that’s a high bar to reach. What does “unforgettable” look like in practice, and why is it so important to achieve? Unforgettable experiences start with authenticity and create emotional connections that endure over time. Join Emplifi CMO Zarnaz Arlia for a lively discussion about capturing the minds and hearts of today’s consumers.
Understanding the new world of social
How do established brands engage young audiences on social media? By recognizing the driving trends and placing themselves in relevant conversations. Tune into this guest keynote by Timothy Armoo, founder of the marketing agency Fanbytes, and you’ll come away with a deeper understanding of Gen Z and new strategies for successful marketing on emerging channels.
Authenticity in the workplace
As the former Managing Director of Social Chain and newly appointed CEO of Relentless Media, Katy Leeson has developed a strong voice around openness in the workplace and building a positive corporate culture to prevent burnout. Listen to her conversation with Emplifi CMO Zarnaz Arlia as they discuss the realities of burnout, imposter syndrome, and how what happens inside the company informs the purpose that brands project to external audiences.
Inside the customer experience at Virgin Media
Emplifi Chief Customer Experience Officer Shellie Vornhagen sits down with Rachael Courtney, Senior Social Marketing Lead, Virgin Media to discuss how the brand is thinking about CX and maximizing the value of its customer interactions.
Winning on Purpose: The Unbeatable Strategy of Loving Customers
Customer loyalty guru Fred Reichheld published his most recent book, Winning on Purpose, in December 2021, and his theme of loving customers couldn’t be better aligned with Emplifi’s mission. In this keynote address, Fred takes a deep dive into the power of customer love, and why leaders must avoid mistaking profits for purpose as their companies grow.
Speakers
Announcing our designated charity for Emplifi Summit ‘22: Global Fund for Children
As the only global nonprofit dedicated to discovering, funding, and coaching truly community-based organizations that empower children and youth, Global Fund for Children (GFC) champions bold ideas that would otherwise go unheard. Through an innovative funding model, GFC takes smart risks to help partners on the ground in city slums, refugee camps, and rural villages around the world.
GFC has more than 20 years of experience in grassroots development, and now reaches thousands of young people in 20 countries worldwide through a network of 750 local partners.
Emplifi is delighted to be supporting the work of this innovative charity at our annual customer experience summit. To learn how you can get involved, don’t miss our fireside chat with Global Fund for Children CEO John Hecklinger and Managing Director Hayley Roffey.
Watch Emplifi Summit ’22 On-Demand
